Associate Customer Care Operations Coordinator Jobs at Duke Manufacturing
Sample Associate Customer Care Operations Coordinator Job Description
Associate Customer Care Operations Coordinator
Job Description: Customer Care |
· The Customer care vision is to positively impact our customers experience with every interaction they have with Duke; before, during and after the sale. · We will improve our reputation and further the Purpose, Vision and Values of the company and increase the likelihood of repeat business. · We will apply our product, customer, and problem-solving experience to resolve our customer's needs rapidly and in keeping with the represented Value Streams strategies. |
Functional Area: Customer Care Operations |
The Customer Care Operations team has the responsibility for delivering first in performance of our customers' needs before, during, and after the sale. This includes quoting, order management, order entry and customer support processes. Required skills include: a. Ability to work collaboratively in a team environment b. Ability to effectively handle customer-related complaints and issues c. Strong customer negotiation skills d. Ability to tolerate interruptions e. Ability to adhere to a strict timeline f. Ability to check others' work for accuracy g. Ability to interact with customers effectively and build rapport h. Ability to manage time effectively i. Ability to be proactive and a self-starter j. Ability to multitask |
Customer Operations Responsibilities |
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Associate |
Coord. |
Sr. Coord. |
Lead |
Lean, continuous daily improvement |
X |
X |
X |
X |
Customer support, problem solving |
X |
X |
X |
X |
Demand generation, standard quoting |
X |
X |
X |
X |
Order management, schedule, and process orders |
X |
X |
X |
X |
Order management, freight, and logistics coordination |
X |
X |
X |
X |
Order management, manage lead times |
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X |
X |
X |
Customer support, strong internal account management skills |
|
X |
X |
X |
Customer support, vendor, and dealer management |
|
X |
X |
X |
Order management, international documentation |
|
X |
X |
X |
Order management, pipeline Management |
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X |
X |
X |
Bilingual, ability to speak a foreign language |
+ |
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See attached job description for full details.
Duke Manufacturing Co. is an equal opportunity employer.
Current Openings for Associate Customer Care Operations Coordinator Jobs at Duke Manufacturing
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