Customer Care Intern - Spring 2020

Customer Care Intern

Job Summary:

Duke Manufacturing has a great opportunity for a student pursuing a Business Administration Degree interested in the Customer Care career path. This position will offer the opportunity to work in a multi-departmental environment including Technical Service, Customer Service, Order Entry, Warranty and more. Students will get the opportunity to assist department heads in the Customer Care Department and learn the core operations of a manufacturing company. Duke offers the opportunity to earn a competitive wage, hours are flexible, and we can work with you to accommodate your current class schedule.

Essential Functions:

1. Create functional Excel spreadsheets
2. Order entry
3. Telephone over-flow calls for Warranty and Customer Service

Perform other duties as directed or assigned: The above list of essential duties is not exhaustive. It only defines some of the main responsibilities. An employee may be required to perform additional tasks not listed above.

Job Qualifications:

1. Experience: Proficient in Microsoft Office
2. Type a minimum of 30 to 40 w.p.m.
3. Education: Must be pursuing a Business Administration or similarly related degree with a GPA of 3.0 or higher
4. Must have excellent oral and written skills in the English language

Required Abilities

1. Oral Expression: The ability to communicate information and ideas in speaking so others will understand
2. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences
3. Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
4. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense
5. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
6. Speech Clarity: The ability to speak clearly so others can understand you
7. Written Comprehension: The ability to read and understand information and ideas presented in writing
8. Speech Recognition: The ability to identify and understand the speech of another person
9. Near Vision: The ability to see details at close range (within a few feet of the observer)
10. Written Expression: The ability to communicate information and ideas in writing so others will understand

Workplace Environmental Conditions:

Typical office environment. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Tools Used to Perform Essential Functions:

1. Equipment:  Personal computer, telephone, fax, copier.
2. Software:  Microsoft Outlook, Microsoft Excel (Pivot Tables), Microsoft Word, Microsoft Power Point

Current Openings for Customer Care Intern Spring 2020 Jobs at Duke Manufacturing