Customer Care Operations Team Lead

Customer Care Operations:

The Customer care vision is to positively impact our customers experience with every interaction they have with Duke; before, during and after the sale. We will improve our reputation and further the Purpose, Vision and Values of the company and increase the likelihood of repeat business. We will apply our product, customer, and problem solving experience to resolve our customer's needs rapidly and in keeping with the represented Value Streams strategies.

The Customer Care Operations team has the responsibility for delivering first in performance of our customers' needs before, during, and after the sale. This includes quoting, order management, order entry and customer support processes. Required skills include:

1. Ability to work collaboratively in a team environment
2. Ability to effectively handle customer-related complaints and issues
3. Strong customer negotiation skills
4. Ability to tolerate interruptions
5. Ability to adhere to a strict timeline
6. Ability to check others' work for accuracy
7. Ability to interact with customers effectively and build rapport
8. Ability to manage time effectively
9. Ability to be proactive and a self-starter

Ability to multi task

Please refer to the attached Job Description for "Coordinator" Responsibilities

Current Openings for Customer Care Operations Team Lead Jobs at Duke Manufacturing