Customer Care Support Rep Jobs at Duke Manufacturing
Sample Customer Care Support Rep Job Description
Customer Care Support Rep
The Customer care vision is to positively impact our customers experience with every interaction they
have with Duke; before, during and after the sale.
· We will improve our reputation and further the Purpose, Vision and Values of the company and
increase the likelihood of repeat business.
· We will apply our product, customer, and problem-solving experience to resolve our customer's needs
rapidly and in keeping with the represented Value Streams strategies.
The Call Center team has the responsibility for delivering first in performance of our customers' needs before,
during and after the sale. This includes quoting; order management, problem solving, order entry and
customer support processes. Required skills include:
a. Efficient keyboarding and ten-key data entry skills
b. Ability to effectively handle customer-related complaints and issues
c. Strong customer negotiation skills
d. Ability to tolerate interruptions
e. Ability to adhere to a strict timeline
f. Ability to check others' work for accuracy
g. Ability to interact with customers effectively and build rapport
h. Ability to manage time effectively
i. Ability to pay close attention to detail
Current Openings for Customer Care Support Rep Jobs at Duke Manufacturing
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