Field Service Specialist - Customer Care

Duke Manufacturing Company has an opening for a Field Service Specialist to join our team! Duke is a modern food service equipment manufacturer, family owned and operated for nearly 100 years with more than 700 employees worldwide. Our purpose at Duke is to Nourish Our World through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency and quality.

Customer Care - Technical Support Team:

The Technical Support team has the responsibility for delivering first in performance of our customers'

technical needs. This includes; problem solving, field service support and customer service processes.

Field Service Specialist Job Responsibilities include:

• Liaison to Channel Partners, End Users and Field Technicians for assigned Value Stream,
• Manages root cause and corrective action processes for Value Streams Technical issues with...
• Supports call center for assigned Value Stream
• Available to be deployed to the field to support high priority service issues
• Advises value stream regarding customer satisfaction, product performance, and suggestions for product improvements
• Analyzes call data and deliver weekly hotspot report to the QAB and to Value Stream leader for products deployed within your Value Stream
• Support field test and validation requirements
• Provide technical service support for the commercialization process
• Train ASA network on new products and programs
• Establish and execute parts plan
• See Job Description for full list

Job Requirements

• 25% Travel - may be peak periods of > 25%
• Associates degree or higher in technical or business related field preferred
• 5+ years experience in Technical Service role

Duke is an equal opportunity employer

See Job Description for more information

Current Openings for Field Service Specialist Customer Care Jobs at Duke Manufacturing